Lisa Genovese - Live from the SocialWest Vault

Recorded live in Calgary for SocialWest 2025, this episode of the Marketing News Canada podcast features guest host Meredith McKeough in conversation with Lisa Genovese, President of BottomLine, a marketing agency known for research-backed strategy and results.

Lisa breaks down why so many brands skip the fundamentals and how that leads to shaky strategy, wasted spend, and misaligned messaging. The conversation explores how to use customer insight, competitive research, and data the right way, before jumping into tactics or creative, and why going back to basics often delivers the biggest impact.

From practical ways to gather meaningful customer insight to common mistakes brands make across the buyer journey, this episode is packed with grounded advice for marketers, leaders, and teams looking to make smarter, more confident decisions.

Tickets to SocialWest 2026 are on sale now. Be part of conversations like this, live and in person.

Follow Lisa on LinkedIn, and learn more about BottomLine at wearebottomline.com.

Follow host Meredith McKeough on LinkedIn.

This episode was recorded live at the Telus Convention Centre during SocialWest 2025, Canada’s largest marketing conference, bringing together over 900 professionals for three days of actionable insights, expert speakers, and high-value networking.

SocialWest is part of the SocialNext series, Canada’s leading platform for marketing conferences, media, and community.